- The average age at placement is approximately 464 days, indicating a lengthy duration in the process.
- The average gross placement balance is around $8,000, reflecting the financial scale of each placement.
- On average, the monthly volume is about 850, showcasing consistent activity in placements.
![](https://hbsfocus.com/wp-content/uploads/2024/12/case-study-hero.jpg)
Client expands HBiZ by ~10x
We collected approximately $5 million on zero-balance accounts during 2023
on only 1/3 of the health system. Another vendor collected around $500,000
during the same period, covering two-thirds of the health system.
At a glance
5.2m In
collections
The collections over the past twelve months amount to approximately $5.2 million.
21.7% Net
recovery rate
Outcome metrics depict that there was a 21.7% recovery rate
![](https://hbsfocus.com/wp-content/uploads/2024/12/Placement-Durations-and-Activity.jpg)
Placement Metrics
Placement durations
and activity
Throughput Metrics
Optimizing
engagement
- The time from the initial interaction to the first touch averages 13.6 days. This marks the delay before follow-up begins.
- This gap is important as it influences the pace of future actions. A quicker first touch could improve overall progress.
- Understanding this timeframe helps businesses refine their strategies to reduce delays and improve engagement.
![](https://hbsfocus.com/wp-content/uploads/2024/12/Optimizing-Engagement.jpg)
Outcome metrics
Rates | |
---|---|
Net recovery rate: | 21.7% |
Twelve Months collections: | $5.2M |
The total amount placed over the last twelve months (LTM) is approximately $733 million.
21.7%
The net recovery rate is
approximately 21.7%.
$5.2M
The total amount placed over LTM
is approximately $5.2 million.
464DAYS
The average age from placement
is 464 days.
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